![]() Abstract This study provides a critical review of the instruments developed for measuring service quality in restaurants. ![]() Critical review of service quality scales with a focus on customer satisfaction and loyalty in restaurants. Some of the policy and practical responses to the effects on the tourism industry are also considered.Ĭite this article: Uslu, A., Eren, R. In this paper some of the most significant literature on crises and tourism in Southeast Asia is examined, with a focus on the East Asian market taking case material on the impacts of the pandemic on one particular part of Malaysia, the state of Sabah, which has enjoyed substantial success in attracting Chinese and Korean tourists to northern Borneo. Since the SARS epidemic of 2002-2004 the Southeast Asian economies have become increasingly integrated into those of East Asia specifically, China’s contribution to tourism in the Association of Southeast Asian Nations (ASEAN) has grown exponentially. The latest peril is the Coronavirus (Covid-19) pandemic it has especially serious consequences for tourism development. These crises comprise natural and environmental disasters, epidemics and pandemics, drastic downturns in the world economy, and terrorism and political conflict. Type of Paper: Empirical.ĭuring the past two decades there has been a substantial literature published on a range of crises in Southeast Asia and how these have affected the tourism industry in the region. The novelty of this paper is that the authors provide substantial discussion on the socioeconomic impact of the COVID-19 on various countries' hospitality and tourism industries. Novelty-This paper represents a pioneering attempt to identify a potentially unexplored area of research related to COVID-19, particularly in Malaysia. Based on the findings, the authors provide insights and recommendations for further research. Employment, public safety, finance, and physical and mental health are among the pressing issues highlighted by most researchers. The findings revealed that the pandemic has negatively impacted the socioeconomic situation in many countries. The findings showed some potential shifts in the methods used by researchers who published during the pandemic. Findings-Most articles focused on administration/strategy, marketing, and human resources. ![]() Additionally, the authors explored the socioeconomic impact of the COVID-19 on hospitality industry using content analysis. Research studies were categorized by topic area, hospitality industry segment, and research methods used. Methodology/Technique-This paper examines previous COVID-19 related research published in top-tier hospitality journals during the pandemic period of December 2019 to September 2021. Then, the authors summarize the socioeconomic impact of COVID-19 on the hospitality industry. The authors review existing studies related to COVID-19 and the hospitality industry while focusing on challenges faced by the hospitality industry in Malaysia. Objective-This paper provides an overview of the COVID-19 crisis and the impact of restriction orders on the hospitality industry in Malaysia. ![]()
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